FAQ's

Dimmi has partnered with the country's leading restaurant guides to create Australia's largest restaurant Booking Network (check out our partners here.) As your marketing partner we promote you to over 1.2 million people searching for restaurants every month. The net result for you is more bums on seats!

Participating restaurants include everyone from the 3 hatted Est, Quay, Pier & Marque, the Merivale, Park Hyatt, Dockside & Kobe Jones groups, institutions like Fifteen, Aria, Catalina & Cafe Sydney through to the family run gems like Bottega & Oyster Little Bourke. To view a full list please click here

We provide our partner restaurants with an Electronic Reservation Diary (ERD.) It's simple, it's quick to learn and it's customised to suit your restaurant. The key advantages of using an ERD include being able to accept bookings 24/7, improved efficiencies & cost savings, automated customer database builder, reporting capabilities & an automated no-show management feature. To see why thousands of restaurants are upgrading from the traditional Pen & Paper Diary to an ERD click here.

In the event that the restaurant is full at the requested time, Dimmi will automatically offer the customer alternative times. If there is no availability on the chosen date, we provide the customer with your telephone number to contact you directly so you never lose a booking.

We understand that every restaurant is different so we allocate you a dedicated Account Manager who will spend time with you and your team to customise the Electronic Diary to suit your Restaurant. This includes everything from table numbers, table rankings, table joins, services, reports etc.

Unlike other "online" booking systems that have saturated the market, Dimmi's proposition is truly different. We don't send restaurants more e-mail enquiries or telephone hassle - we generate confirmed, real-time bookings. We live in an "instant world" and diners want the convenience of being able to make reservations when it suits them.

We have developed one of the world's first completely web based systems. All you need to participate is a laptop or computer and an internet connection...and away you go! This allows you to focus on running the restaurant, whilst we take care of your technology requirements.

The Dimmi booking gadget synchronises with your Electronic Reservation Diary in real-time so it always knows if you have availability at the requested date & time. This now allows you to accept bookings whilst you sleep or during peak service period.

Yes. The Electronic Reservation Diary is simple to use and can easily block out certain days/time or even areas with one click of a button. The customer will then be prompted to contact the restaurant directly for enquiries during this period.

Yes. Restaurants lose a significant number of bookings every day. A staggering 66% of reservations are made during peak service periods and after hours so think of this as a "safety net" that protects you from lost bookings.

Simple. When we customise the Electronic Reservation Diary to suit your restaurant, simply let us know the maximum group booking size that you wish to accept. Customers trying to make a booking for groups larger than this will be provided with your telephone number and encouraged to contact you direct to discuss "specific requirements."

No. We are 100% performance based which means you only pay for what you get. Restaurants joining during the Special Introductory Offer (request a demonstration) period can now get the whole package free (normally $2,000!) This means that restaurants don't pay a cent until Dimmi puts bums on your seats & cash in your pocket (subject to limited availability).

The agreement is for a 12month period.

In the event of an internet outage there are a couple of solutions available to you. Firstly, if you have printed out the Running Order Report simply run service from this. Secondly, pop next-door to another Internet Connection point, access your Electronic Reservation Diary and print it out. Thirdly, simply contact your Account Manager and we will fax a copy of your Running Order Report to you for the coming service.

Your Electronic Reservation Diary is password protected so it is totally at your discretion who has access rights. One of the key advantages is that the Reservation Diary is completely web based which means that you can access your reservations from home, office or from anywhere around the world.

Yes. Our Electronic Reservation Diary is one of the easiest in the world to use so training is pretty simple. Once on board, your dedicated Account Manager will train you and your team on how to use the system and get you up and running to accept real-time bookings.

The choice is yours. Some restaurants choose to still accept online bookings during service whilst others prefer to close off bookings say one hour before service and simply print off a Running Order Report (just like using the traditional Pen & Paper Diary.) The system is flexible to work with whatever suits you best.

It's really simple! If your staff can use a Point of Sale System or send e-mails then they will have no problem using our Electronic Diary. Your dedicated Account Manager will ensure to train all staff that are required to use the system and will make sure that everyone is completely competent in using the system before going live.

Dimmi takes away the hassle of replying to emails saving a lot of time and of course money. Customers can now make online bookings while you sleep, closed, and when you're at your busiest. 65% of customers trying to book restaurants do so during peak service and after hours. Dimmi will ensure that you never miss another booking.

Personalisation is allowing customers to make a booking at your restaurant using the method most convenient to them right? Dimmi simply provides an additional avenue to supplement your existing channels. Dimmi provides your customers with an instant confirmation and a 24hr reminder e-mail which adds to the professionalism of your restaurant without you or your staff lifting a finger.

Yes you will need to place all of your telephone & e-mail bookings into the Electronic Reservation Diary - but obviously there is no charge for this. Every time you capture an email address, phone number or name, you are automatically growing your database which turns into a very powerful marketing tool.

Yes. We understand that customer databases are difficult to build and a nightmare to maintain so we have developed a simple solution for you. The detail of every Dimmi booking is automatically recorded in your very own database. Send e-mail campaigns, keep in touch and build a database of those most important to you - your previous diners.

The Instant Confirmation E-mail & Automatic Reminder E-mail that we issue to all customers includes your telephone number so they will contact you directly if they need to cancel or amend the booking. You still have full control over the restaurant not a computer.

Just a computer or laptop and internet connection. That's all!

Although not recommended, as a POS system is busy being a POS system, your Electronic Diary can certainly be operated on selected POS systems. A keyboard is also recommended.